Frequently Asked Questions
Quick answers to the most common questions
Home / Frequently Asked Questions
How long does delivery usually take?
Most orders arrive within 15-30 minutes of a shop accepting them, depending on distance and how busy the shop is. You can track your order's status the whole way from your account.
Which areas does IZMAFood deliver to?
We only show you shops that can actually deliver to your saved location. If a shop doesn't appear when you search, it likely doesn't cover your area yet — we're expanding coverage regularly.
What payment methods are accepted?
You can pay cash on delivery or online at checkout. Your total, including any delivery fee, is always shown before you confirm the order.
Can I cancel or change my order after placing it?
Cancellations are only guaranteed before the shop begins preparing your order. Once preparation starts, changes may not be possible — contact us right away if something's wrong.
What if an item is missing or wrong in my order?
How do I list my shop on IZMAFood?
Register as a seller from the account menu and follow the setup steps — see our
Seller Guide for the full walkthrough.
How do I become a delivery rider?
Register as a rider from the account menu. Once approved, you can accept delivery jobs in your area on a flexible schedule.
Is contactless delivery available?
Yes — choose it at checkout and your rider will leave your order at your door with a confirmation notification instead of handing it to you directly.
