Return & Refund Policy

Because IZMAFood delivers food and perishable items, we don't accept physical returns the way a typical online store would. Instead, if something's wrong with your order, we work with you to make it right — usually through a refund or credit.

When You're Eligible for a Refund

• Missing items — something you paid for wasn't included in your delivery.
• Wrong items — you received something different from what you ordered.
• Quality issues — food arrived damaged, spoiled, or clearly not as described.
• Order never arrived — your order was confirmed but never delivered.

How to Request a Refund

Contact us through Contact Us within a reasonable time of delivery, with your order number and a short description (and a photo, if it's a quality issue). Our support team reviews every request individually.

Refund Timeline

Approved refunds for online payments are typically returned to your original payment method within 5-7 business days. For cash-on-delivery orders, we'll arrange a credit toward your next order or an alternative resolution.

What's Not Covered

• Change of mind after an order has been prepared or dispatched.
• Incorrect delivery address or contact details provided by the customer.
• Delays caused by circumstances outside the shop or rider's control (severe weather, road closures, etc.), though we'll still do our best to help.

Disputes

If you're not satisfied with how a refund request was handled, reply to our team's response and we'll take another look. We want every order to be a good one.